Shipping Policy

Last updated: 2026

1. General Shipping Information

At Atelier Chen, we offer free shipping on all orders — with no minimum order value required. All items are shipped from our international fulfilment centres and delivered straight to your door in Singapore and internationally.

2. Estimated Delivery Times

Below you'll find the average timeframes for all orders:

3. How to Order

Ordering from Atelier Chen is simple and secure:

1. Choose your item — Visit the product page, select the size or colour you'd like, and click "Add to Cart".
2. Go to checkout — Click the cart icon, then "Checkout", and enter your delivery details.
3. Review your order — Check your address on the shipping page. You'll see that standard shipping is completely free.
4. Make payment — Choose your preferred payment method. All transactions are SSL-encrypted for your security.
5. Confirm — Click "Pay Now". You'll receive a confirmation by email straight away. If you need any help, contact us at care@atelierchen-singapore.com.

4. Payment Methods

All payment methods at Atelier Chen are protected by SSL encryption to keep your purchases secure.

5. Shipping Costs

We believe in transparent pricing. We cover the standard shipping costs for every order, wherever you're located. There's no minimum order value required to benefit from our free shipping.

6. Customs, Duties, and Taxes

As our products are shipped from international fulfilment centres, orders delivered to Singapore may be subject to Goods and Services Tax (GST) and, in certain cases, customs duties, depending on the value and nature of the goods. Where required under Singapore's Overseas Vendor Registration (OVR) regime, applicable GST is collected at checkout; any further duties or taxes assessed by Singapore Customs on arrival are the responsibility of the customer. We advise checking with Singapore Customs for further information.

7. Dispatch of Your Order

We want you to be able to enjoy your new items as soon as possible. To meet our standards of quality and availability, orders are processed and dispatched as quickly as possible. If you have any questions about the status of your delivery, our team is always available to help.

8. Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with a tracking number. This allows you to follow your parcel's journey from our warehouse straight to your door.